Last Updated: February 1, 2026
Thank you for shopping at Pupillon.
We want you and your pet to be completely happy with your purchase. However, if you are not entirely satisfied, we are here to help. By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. Right to Cancel (14-Day Cooling-Off Period) Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email).
2. Eligibility for Returns To be eligible for a return after the cancellation period or for a standard return:
- Your item must be returned within 14 days of receipt.
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You must have the receipt or proof of purchase.
3. Non-Returnable Items Please note that certain items are exempt from being returned, including:
- Perishable goods: Such as dog food, treats, or supplements that have an expiration date or can deteriorate securely.
- Personalized items: Goods that are made to your specifications or clearly personalized.
- Sealed goods: Items that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
4. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of us receiving the returned goods.
5. Shipping Costs You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty or damaged upon arrival. Shipping costs are non-refundable.
6. Damaged or Faulty Items If you received a damaged or incorrect item, please contact us immediately at [support@pupillon.com] with details and photos of the defect. We will arrange for a replacement or a full refund including shipping costs.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to our legal obligations (e.g., tax laws).
Cookies
Our Site uses cookies to improve your experience. You can choose to disable cookies through your individual browser options, but this may affect your ability to use certain features of the Site.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:
Email: contact@pupillon.com